Refund Policy for Orrdr
Effective Date: 1 December 2024
At Orrdr, customer satisfaction is our priority. We aim to ensure a seamless experience for all users. This Refund Policy outlines the terms and conditions under which refunds will be processed. By using our platform, you agree to the terms described below.
1. General Conditions for Refunds
Refunds may be issued under the following circumstances:
• Damaged or Defective Products: If the product received is damaged, defective, or not as described.
• Non-Delivery of Orders: If the order is not delivered within the specified timeframe due to reasons attributable to Orrdr or its delivery partners.
• Cancellations: If an order is canceled by the user within the cancellation window (refer to Section 3).
• Incorrect Orders: If the wrong product or item is delivered.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
• Proof of Issue: The user must provide clear evidence, such as photographs, videos, or receipts, demonstrating the issue with the order.
• Timeframe: Refund requests must be initiated within 24 hours of delivery for perishable items and within 7 days for non-perishable items.
• Condition of Items: Non-perishable items must be unused and in their original packaging.
3. Cancellations and Refunds
• User-Initiated Cancellations:
• Users can cancel orders before the order is processed for delivery.
• Refunds for cancellations will be processed within [Insert Timeframe, e.g., 5-7 business days].
• Platform-Initiated Cancellations:
• If Orrdr or its partners are unable to fulfill the order due to stock unavailability or logistical issues, a full refund will be issued.
4. Refund Process
To request a refund:
1. Contact Orrdr customer support at [Insert Contact Email or Phone Number].
2. Provide order details, proof of issue (if applicable), and a brief explanation of the refund request.
3. Upon verification, the refund will be processed and credited back to the original payment method or as wallet credits, as per the user’s preference.
5. Refund Timeline
• Refunds to bank accounts or credit/debit cards will typically take 5-7 business days, depending on the payment provider.
• Refunds to digital wallets or in-app credits will be processed within 24-48 hours after approval.
6. Non-Refundable Cases
Refunds will not be issued under the following circumstances:
• If the issue is not reported within the specified timeframe.
• If the product is tampered with, used, or not in its original condition (for non-perishable items).
• Change of mind or preference after the order has been delivered.
7. Contact Us
For any questions or concerns about our Refund Policy, reach out to us:
Email: contact@broki.in
Phone: +919870105602
Mailing Address: Rattan Jyoti Building, G-1/18, 18, Rajendra Place, New Delhi, Delhi 110018
By using Orrdr, you agree to this Refund Policy and understand the conditions under which refunds will be processed.
